Page 1 of 13
UNI RBL BANK CO BRANDED PREPAID CARD- TERMS AND CONDITIONS
This Prepaid Card is issued to you by RBL Bank Limited (“RBL Bank” or “Bank”) in association
with Uniorbit Technologies Pvt Ltd (referred as “Uni” here in after) as Co-Brand Partner of the
RBL Bank ltd.
RBL Bank having registered office at Shahupuri, Kolhapur 416 001 and corporate office at One
Indiabulls Centre, Tower 2B, 6th Floor, 841, Senapati Bapat Marg, Lower Parel, Mumbai- 400013 and
Uni is having registered office at Block-X, 303, Siddhartha Apartments, Landmark Near Sant Colambo
School, Pitampura, North West Delhi, Delhi, 110034.
Clicking on the ‘Submit’ or ‘I Agree’ or any similar tab/icon would constitute acceptance of the below
terms and conditions and the MITC by the Cardholder and the Cardholder shall be bound by the same.
Terms and Conditions
These Terms and Conditions shall govern the purchase and usage of the Uni RBL Co-Branded Prepaid
Card (“Card/the Card”). The Cardholder (which shall have the meaning as defined below) hereby
agrees to abide by and shall observe compliance with these Terms and Conditions (“Terms and
Conditions” or “MITC”) at all times.
Cardholder shall be referred to as “User”. User undertakes to comply with all the relevant notifications/
guidelines/circulars issued by the Reserve Bank/ Bank/ any other competent authority/ statutory or
regulatory body/ies governing the issue and use of the Card. The Bank and Uni disclaims all liability on
account of any breach by the User of the applicable notifications/ guidelines / circulars governing usage
of the Cards in force and from time to time. If the Terms and Conditions are not acceptable, the
Cardholder must not use the Card and immediately return the Card to the Bank.
1. Applicability:
These Terms and Conditions are in addition to Applicable Law and the usage of the products and
services available through various channels of the Bank, including but not limited to internet banking
and phone banking facilities, with the use of Card, shall be subject to these Terms and Conditions.
Please note that Card is non-transferable in nature. Each Cardholder is permitted to maintain and
operate only one Card. These Terms and Conditions (along with any amendments here after) set out
the contractual relationship between the issuer of the Card and each Cardholder under for the usage
and issuance of the Card.
As a Cardholder, please make sure you have read and understood each of these Terms and Conditions
carefully, before using the Card.
2. Definitions:
Applicable Law” means any relevant statute, law (including common law), regulation, ordinance,
rule, notification, bye-law, guideline, treaties, judgment, order, decree, approval, directive,
requirement or other restriction issued by any regulatory, judicial, statutory authority, or NPCI or
any agreements entered into with any Governmental Authority or NPCI, or any similar form of
decision of, or determination by, or any interpretation, policy or administration or order issued by
any Governmental Authority of any of the foregoing, in each case having the force of law and
whether in effect as of the date of the Terms and Conditions or thereafter.
"Application Form" shall mean and include the application submitted/required to be submitted
by the User to the Bank in the digital or physical form and manner stipulated by Bank from time
to time for availing the Card.
'ATM' means Visa/MasterCard/RuPay or any other Card network enabled Automated Teller
Machines in India.
"Available Amount" means in relation to a Card, the amount available at a given point of time for
use on the Card, being a sum of amount(s) loaded/deposited in the Card Account as reduced by a)
the amount(s) utilized by using the Card for transaction(s); and b) charges, costs and expenses on
the Card charged by the Bank to the Card Account.
Page 2 of 13
"Business Day" means a day on which the relevant office of RBL Bank is open for normal business
transactions.
"Business hours" means hours on a Business Day during which the relevant office of RBL Bank
and is open for normal business transactions.
"Card" or "RBL Bank Limited Reloadable Prepaid Card" or Uni RBL Co-branded Prepaid
Card” shall mean the Open Loop co-brand prepaid Visa card offered by RBL Bank in association
with Uni in capacity of Co-branding partner of the Bank, issued in terms hereof.
"Card Account" shall mean the account opened in the name of the Cardholder and maintained
with the Bank for the purpose of usage of the Prepaid Card as per the Terms and Conditions
contained herein.
"Cash Limit" shall mean the maximum amount of cash that the Cardholder can withdraw through
ATMs by using the Card on any given day or for such periods as maybe stipulated by Bank and as
per instructions/directions of regulatory authority, from time to time, provided that in no event shall
such amount be more than the amounts loaded in Card. Bank reserves the right to disable cash
withdrawal services or revise the Cash Limit, based on the request of the Corporate on whose
request the Card has been issued to the Cardholder or at its own discretion for any reason
whatsoever.
“Cardholder” shall mean such individuals, to whom the Card has been issued by the Bank upon
the request of Uni and who are is authorized to hold and use the Card subject to the terms and
conditions contained herein.
"Charges" means such charges payable by the Cardholder including those as set out in these
Terms and Conditions as amended from time to time by the Bank at its sole discretion or as
specifically communicated to the Cardholder.
"Charge Slip" means voucher printed after using Prepaid Card in a swipe machine/POS to pay for
any transactions performed using the card. It indicates the details of the transaction such as the
amount, time of the transaction, date, location etc.
“Corporate” is any company who can request for prepaid card from the Bank on behalf of the
customer and also load money in the prepaid card/wallet
"Customer Care Centre" refers to E-Mail/Phone Banking provided by the Bank as mentioned in
the MITC.
"Merchant Establishment" shall mean any establishment, wherever located in India, which
honour MasterCard/Visa/Rupay Card and shall include among others, stores, shops, restaurants,
hotels, airlines, cash advance points including ATMs and mail order advertisers.
“NBFC” shall mean a non-banking finance company registered with Reserve Bank of India.
“PIN” or “Personal Identification Number” means the secret Personal Identification Number
pertaining to the Cardholder provided by Bank to enable usage of Card and/or subsequently
changed by the Cardholder as per his/her choice from time to time, in relation to the Card.
'POS'/'EDC' means Point of Sale/Electronic Data Capturing machines used at Merchant
Establishments in India, capable of processing card transactions and at which, the Cardholder can
use his/her Card to make payments for purchases, subject to approval by the Bank / Uni.
"Statement" means a statement made available by the Bank to the Cardholder setting out the
financial transactions that have been made using the Card along with balance if any, in the Card
Account.
Page 3 of 13
"Schedule of Charges"/ “Tariff Annexure” means an annexure detailing the Charges applicable
for the services offered on the Card.
"Transaction Instruction" means any instruction given by a Card Holder, directly or indirectly, to
Bank, to effect a transaction on the Card.
“Online Transaction” shall mean the buying and selling of goods and services or transmitting of
funds or data over an electronic network, primarily Internet.
Uni Mobile Application - Shall mean the mobile application used to access Uni RBL Co-branded
Card, available in IOS or Google Play store, which can be downloaded by the customer/card holder
in order to manage its Uni RBL - Co-branded Card and wallet.
2. Interpretation:
a) All references to singular include plural and vice versa and the word "includes" should be construed
as "without limitation".
b) Words importing any gender include the other gender.
c) Reference to any statute, ordinance or other law includes all regulations and other instruments and
all consolidations, amendments, re-enactments or replacements for the time being in force.
d) All headings, bold typing and italics (if any) have been inserted for convenience of reference only
and do not define limit or affect the meaning or interpretation of the Terms and Conditions and
Conditions.
e) References to VISA regulations pertain to the guidelines issued by VISA to all the member banks
of its network.
3. Eligibility Criteria:
a) Only individuals having attained the age of at least 18 years may use Card for transactions in India
in Indian Rupee denominations only.
b) In order to register, create and use the Card, the Bank may require the Cardholder to submit certain
personal information of the Cardholder, including but not limited to Cardholder’s name, address,
mobile phone number, e-mail address, date of birth, preferred language of communication, etc. to
the Bank. The Cardholder gives consent to Uni to share Cardholder’s information with the Bank.
c) No individual or entity shall misrepresent its identity, age, other demographic, parental, residence,
ownership, nature of business information or other such information required to enforce any laws
and regulations of India, intentionally or accidentally, and wrongfully use PPIs.
d) The Bank/Uni may make further enquiries to verify/authenticate the identity of the Cardholder. In
this regard, the Cardholder is responsible to ensure that the personal information provided is, at all
times, true, accurate, correct, latest and complete.
4. Feature and Restrictions on the Card:
a) The Card is not transferable and a zero-balance card at the time of issue.
b) The Uni / RBL Bank shall not be required to reload the Card or otherwise add to the Card Balance,
at the request of the Cardholder. Further, the Bank may add or deduct amounts from the Card
Balance in accordance with the instructions of the Uni and Bank shall not be liable to the Cardholder
for any such additions or deductions.
c) The Card can only be loaded through a NBFC/Corporate funding, the customer will not have options
to add funds to this Uni RBL Co-branded card from his own account.
d) No interest shall be paid or payable by Bank or Uni on the balance on the Card. It shall be subject
to the Terms and Conditions mentioned herein and any additional conditions stipulated by Bank or
Uni from time to time.
e) The Cardholder shall sign on the reverse of the Card immediately upon receipt of the same, and
ensure that the signature on all transaction slips signed by the Cardholder are similar to the
signature provided by the Cardholder on the Card and the Application Form submitted to Bank via
Uni. In case the Cardholder desires to alter his/her signature, the Cardholder shall intimate the Uni
about the same and execute necessary documents as prescribed by Bank/Uni and/or under law, in
this regard.
5. Issuance and Usage of the Card:
Page 4 of 13
a) The Card issued is valid for use only in India and for the purchase of goods/services in Indian
currency only. The Card will be valid for a period as mentioned on the face of the Card or mobile
application of the Cardholder or upto 5 years from the date of issuance.
b) The Card is valid for use at physical Merchant Establishments, Online Transactions and ATM Cash
Withdrawals only
c) For the purposes of using the Card, the Cardholder is required to authenticate himself with PIN.
d) Bank, Uni, and the Merchant Establishment concerned, reserve the right, at any time, to refuse the
use of the Card. Any charge levied by the Merchant Establishment on the purchase made by the
Cardholder using the Card, shall be paid by the Cardholder with the Merchant Establishment directly
and Bank and Uni shall not be responsible for the same. Any dispute pertaining to such charges
levied shall be settled between the Cardholder and the concerned Merchant Establishment. Bank
and Uni shall not be liable in any manner, whatsoever, for the same.
e) The Cardholder undertakes to act in good faith at all times in relation to all dealings with the Card,
Bank and Uni. The Cardholder accepts full responsibility for wrongful use of the Card or any use of
the Card in contravention of the Terms and Conditions contained herein and, undertakes and
agrees to indemnify the Bank and Uni to make good any loss, damage, interest, conversion, any
other financial charge that Bank may incur and/or suffer, whether directly or indirectly, as a result
of the Cardholder violating the provisions thereof.
f) The Cardholder agrees that he/she will not use the Card as payment for any illegal purchase. The
Card cannot be used for making purchases of prohibited items/services under the applicable laws
of India including for any kind of gambling, purchase of lottery tickets, banned or prescribed
magazines/services, participation in sweepstakes, payment for call-back services, etc.
g) As per the RBI guideline on the Issuance and Operation of Prepaid Instruments in India the
maximum balance on a prepaid card is regulated based on prevailing RBI guidelines at any given
point of time and Bank reserves the right to modify such limits at its sole discretion from time to time
based on then prevailing regulatory guidelines and its internal policies.
h) The Bank and Uni reserves unto itself the absolute discretion and liberty to decline or approve the
Transaction authorization requests on the Card, without assigning any reason thereof. The Bank
and Uni shall not be liable in any manner whatsoever for decline of any transaction.
i) Bank and Uni may, at its sole discretion, utilize the services of external service provider/s or agents
and on such terms as required or necessary, in relation to the Cards.
j) The Cardholder accepts and acknowledges that Bank and Uni shall not be liable for the services
provided by Merchant Establishment to the Card Holder.
k) The Cardholder accepts and acknowledges that the Card is not transferable or assignable by the
Cardholder under any circumstances.
l) To protect the interest of the Cardholder from an un-authorised use, it is advised that Cardholder
shall keep the Card under his/her personal custody at all the times, and shall under no
circumstances whatsoever allow the Card to be used by any other individual. The Cardholder will
sign on the reverse of the Card in the signature panel immediately upon receipt of the Card.
m) The Cardholder unconditionally and irrevocably authorizes the Bank to deliver and handover the
Card to the Cardholder or the Corporate which will distribute it to the Cardholder.
n) The Bank shall not be liable or responsible for any act or omission on the part of the entity, in
connection with the delivery of the Card to the Cardholder
o) The Bank, Uni and the Merchant Establishments, reserves the right to refuse the acceptance of
the Card at any time for any reasons whatsoever, without any prior intimation to the Cardholder.
p) The Cardholder shall sign and retain all the charge slips generated for each of the Transaction
consummated at a Merchant Establishment.
q) The Bank and Uni shall not be obliged to provide copies of the charge slips or transaction slips to
the Cardholder
r) Any charge or cost levied by the Merchant Establishment in relation to any Transaction, shall be
directly settled by the Cardholder with the Merchant Establishment.
s) The Cardholder shall unconditionally keep the Bank and Uni indemnified against any loss or
damage caused to the Bank and Uni on account of dishonoring the payment instructions as a result
of insufficient funds in the Card Account.
t) The Cardholder agrees that Bank and Uni shall be entitled to deduct the amount of such loss or
damaged caused to the Bank and Uni directly from the Card Account.
u) The Cardholder acknowledges that all refunds in case of failed, returned, rejected, or cancelled
Transactions done by the Cardholder using any other payment instrument cannot be credited in the
Card.
Page 5 of 13
v) The Cardholder acknowledges that funds for all reversals including but not limited to failed,
returned, rejected, cancelled chargeback Transactions does not constitute as wallet/card balance,
and will be refunded back to the funding source using which the wallet/card was loaded/funded.
w) The Cardholder hereby acknowledges and agrees that the Card shall not be loaded or reloaded
beyond the limits as specified below and amended from time to time as per applicable laws or as
determined by the Bank.
Cards issued with full KYC:
i. Limits: The amount loaded in such full KYC card during any month shall not exceed
Rs.1,00,000/-
ii. The amount outstanding at any point of time shall not exceed Rs.100,000/-. The maximum
outstanding balance in your card cannot exceed Rs.100,000 at any point in time for full KYC.
iii. Uni -RBL Co-branded program does not support Min. KYC Prepaid instrument.
x) The Cardholder hereby acknowledges and agrees that if there are no Transaction for a consecutive
period of one (1) year on the Card, subject to validity of the Card, the Card shall be made inactive
by the Bank by sending a notice to the Cardholder
y) The Card can only be reactivated by the Bank after validations and requisite due diligence of the
Cardholder, as stipulated by the Bank, from time to time.
z) The Cardholder hereby agrees to receive SMS or emailing alerts from the Bank and/or Uni for all
Transactions done using the Card. The SMS or emailing alerts from the Bank and/or Uni shall
stipulate debit and credit Transactions, balance available or remaining on the Card or such other
information or details as stipulated by the Uni and/or Bank, from time to time.
aa) The Cardholder shall ensure that it sets up the PIN in Uni-RBL Co-branded mobile application after
the physical card is received by him/her in a sealed mailer and memorize it. The Cardholder can
change the PIN to the PIN of his/her choice through Uni’s mobile application and shall also change
the PIN at regular intervals as may be required by Bank or Uni’s policies. Under any circumstances
the Cardholder should not disclose his/her PIN to anyone. To protect the interest of the Cardholder
from an un-authorized use it is advised that you shall keep the Card under your personal custody
at all the times and shall under no circumstances whatsoever allow the Card to be used by any
other individual. The Cardholder shall be solely responsible for the consequences arising out of the
disclosure of his/her PIN, including any unauthorized use of the Card. Any instructions given by
means of the Card and the PIN, whether in conjunction or independently, shall be deemed to be
instructions given by the Cardholder, and the Bank and Uni shall be entitled to assume that those
instructions are given by the Cardholder.
bb) Information concerning the Card, including the Available Amount and Card history can be viewed
on the Uni mobile application or accessed also via the Customer Care Center.
6. Adding Funds to the Card:
a. Subject to Applicable Law, the operating rules and any limits applicable to the Card as described
in the agreement entered by the Bank and Uni. Upon receipt and processing of request to add
funds to the Card, Bank shall add funds to the designated Card subject to limits as specified
above and as amended from time to time under Applicable laws or such other amount as
determined by the Bank.
b. The Cardholder/Corporate shall bear the costs as provided in Annexure towards issuance of the
Card(s) during the currency of the Terms.
c. Uni RBL Co-Branded program does not allow the customer/cardholder to load/fund the
wallet/card. The loading is only allowed from a pre-designated source which is Corporate/NBFC
as per the agreement with the bank.
7. Expiration, Cancellation, Non-distribution and Termination:
a) The Cardholder shall be intimated 45 days prior to the expiry date of card by SMS and/ or E-mail.
b) The Bank shall terminate the Card with immediate effect upon the occurrence of any of the following
events:
(i) The Cardholder intimating the loss of the Card;
(ii) Any breach of Terms and Conditions by the Cardholder;
(iii) Upon specific request from the Cardholder to cancel or suspend the Card;
Page 6 of 13
(iv) Bank is unable or otherwise prevented from processing payments in relation to the Card for
reasons beyond its reasonable control (including but not limited to restrictions imposed by law
or regulation);
(v) Demise of the Cardholder;
(vi) Reported lunacy/insanity/unsound mind of the Cardholder;
(vii) If the Bank deems that the facility is being misused / improperly used in anyway
(viii) If any adverse report is received from any governing or monitoring authority; and
(ix) Bank mistakenly issues the Card
(x) If any adverse report is received from any of the Banks/ Branches in the network or from any
governing or monitoring authority.
c) Bank or Uni may at its sole discretion and in accordance with these Terms and Conditions,
Applicable Law and Bank’s or Uni’s policies and procedures decide not to issue, or to cancel or
suspend, a Card or the user of the Card without limiting Bank’s or Uni’s rights under this
Agreement, Bank or Uni may cancel any Card if:
(i) There has been no activity on the Card during the preceding ninety (90) days post its issuance
to the Cardholder.
d) Uni as Co-branding partner of the Prepaid program of RBL Bank or the bank itself , at its sole
discretion, shall not be obligated to issue a Card, and may suspend or cancel any Card and all or
any Services if -
(i) If the Bank or Uni is unable to verify the identity of the Cardholder
(ii) If the Bank or Uni is not satisfied with the details provided by the Cardholder;
(iii) Upon termination of this Agreement; or
(iv) If the request for issuance of Card or its use is not in compliance with the operating rules and/or
Applicable Law.
e) Non-Distribution: The Bank may at any time instruct Uni its Co-brand partner, not to distribute
Cards to any person due to reasons of compliance with the operating rules and/or Applicable
Law, in which case Corporate shall immediately prevent any Card being so distributed and where
requested confirm in writing this as soon as possible to the Bank. The Corporate shall not
distribute Card outside the Territory.
f) Notice of Cancellation: Bank or Uni may cancel or suspend a Card at any time for any reason,
with or without notice, pursuant to a requirement under operating rules and/or Applicable Law.
g) In the event of a Card program closure or at the time of renewal of Card, Uni at its sole discretion
reserves the right to provide a card type that is different from the existing card type held by the
card member. The limits on any Card are as per the sole discretion of Uni, at any point in time.
8. Replacement of Card:
The Card issued to the Cardholder shall remain the property of the Bank and shall be surrendered to
the Bank, on request. The Cardholder shall return the Card to the Bank or Uni for cancellation in the
event the services are no longer required by the Cardholder or if the services are withdrawn by the
Bank or Uni for any reason whatsoever, on request.
9. Force majeure:
Cardholder agrees that the Uni and Bank shall not be liable for any damages, losses (direct or indirect)
whatsoever, due to disruption or non-availability of any of services/facilities due to technical fault/error
or any failure in telecommunication network or any error in any software or hardware systems beyond
the control of the Uni and Bank.
Cardholder agrees that the Bank or Uni may disclose, in strict confidence, to other institutions, such
Personal Information as may be reasonably necessary for reasons inclusive of:
1. For participation in any telecommunication or electronic clearing network
2. In compliance with a legal directive
3. For credit rating by recognized credit rating agencies
4. For fraud prevention purposes
5. To credit information bureaus.
10. Indemnity:
In consideration of the Bank and Uni providing the Cardholder with the facility of the Card, the User
shall indemnify and hold the Bank and Uni, along with its authorised representatives, employees, agents
and subcontractors, harmless against all actions, claims, demands, proceedings, losses, damages,
Page 7 of 13
costs, charges and expenses whatsoever which the Bank and Uni , along with their authorised
representatives, employees, agents and subcontractors, may at any time incur, sustain, suffer or be put
to as a consequence of or by reason of or arising indirectly or directly out of:
a) Providing the Card to the Cardholder;
b) Providing any of the services hereunder or due to any negligence/mistake/misconduct, directly or
indirectly, on Cardholders' part; or
c) Breach or non-compliance of any of the Terms and Conditions and Conditions and/or Applicable
Laws
d) Any fault, error, failure of the Card at Shared Networks and/or Merchant Establishment; or
e) By reason of the Bank and Uni acting in good faith taking or refusing to take action on any
instruction given by the Cardholder; or
f) any breach of the representations, warranties, and covenants made by the Cardholder.
g) fraud or dishonesty relating to any Transaction by the Cardholder.
11. Right of Lien/Set off:
Cardholder hereby grants and confirms the existence of the right of lien and set-off with the Bank, which
the Bank may at any time without prejudice to any of its specific rights under any other agreements with
me, at its sole discretion and without notice to me utilize to appropriate any moneys belonging to him
(excluding funds received from NBFC/Corporate) and lying/deposited with the Bank or due by the Bank
to him, towards any of the Bank’s dues and outstanding under or in respect of a loan facility, including
any charges/fees/dues payable under these Terms and Conditions.
12. Liability:
12.1 Notwithstanding anything to the contrary the Bank and Uni, or its successors, assigns, and each
of their directors, officers, employees, associates, agents, and representatives shall, in no event be
liable, directly or indirectly, to the Cardholder or any other person for any direct, indirect, incidental,
special, consequential, punitive or economic loss, expense, damage or any downtime costs, loss of
revenue or business opportunities, loss of profit, loss of anticipated savings or business, loss of data,
loss of goodwill or loss of value of any equipment including software in case of:
a) arising from or in connection with any access, use or the inability to access or use of Card,
howsoever caused and regardless of the form of action (including tort or strict liability);
b) as a result of improper usage, virus, corruption, or malfunction of any computer or mobile phone
or other telecommunications equipment used to access Card or any technical breakdown of the
payment system, downtime, mechanical failure, ATM or POS Terminal which is beyond its
reasonable control or in case the breakdown of the payment system was recognizable for the
Cardholder, by a message on the display of the device or device/ website or otherwise known to
the Cardholder.
c) for any service failures or disruptions (including but not limited to, loss of data) attributable to a
systems or equipment failure or due to reliance by Bank or Uni on third party products or
interdependencies including but not limited to, electricity or telecommunications.
d) for non-availability of the funds credited to the Card due to restrictions on convertibility or
transferability, requisitions, involuntary transfers, acts of war or civil strike or other similar causes
beyond Bank's or Uni’s control, in which circumstance no other branch, subsidiary or affiliate of
the Bank or Uni shall be responsible thereof.
e) for the consequences arising out of the interruption of its business by Acts of God, riots, civil
commotions, insurrections, epidemics, wars, or any other causes beyond its control, or any other
causes beyond its control, or by any strikes or lockouts.
f) by reason of any failure to comply with the Cardholder's instructions, when such failure is caused
due to reason beyond the control of RBL Bank or Uni, the opinion of RBL Bank and Uni being
final in this regard.
g) the Cardholder fails to promptly inform Uni in case of:
(i) any change in details maintained with the Uni or the payment details;
(ii) any incorrect or inaccurate details provided by the Cardholder and the instructions undertaken
and executed by the Uni; or
(iii) Amendment, revocation, or termination of or alteration of the information contained in the
Application.
h) Any misstatement, misrepresentation, error or omission by the Cardholder in any details disclosed
to Uni;
i) Act or omission of any Merchant Establishment or any Third Party, including but not limited to,
any equipment or software providers, any service providers, any network providers (including but
Page 8 of 13
not limited to telecommunications providers, internet browser providers and internet access
providers), or any agent or subcontractor of any of the foregoing, including refusal in honoring or
accepting the Card or any malfunction of systems;
j) The Cardholder's inability to effect or complete any Transaction due to system maintenance or
breakdown/non-availability of the Cardholder Portal or any network;
k) Non receipt of any communication/SMS/Transaction from the Uni due to reasons not attributable
to the Uni.
l) Misplacement of Card by the courier, or loss-in-transit of the Card mailer.
m) The Cardholder shall be liable:
(i) in case of any breach of these Terms and Conditions by her/him or in the event of her/his non-
compliance with the Applicable Law;
(ii) to immediately notify the Uni in case of any unauthorized use of the Card. In such cases, the
Cardholder shall bear the loss sustained by it up to the time of notification to the Uni subject to
any limits stipulated by the Uni, except in cases where the Cardholder has acted fraudulently,
knowingly or with negligence.
(iii) Handing over of the Card by the Cardholder to anybody other than the designated employees
of Uni at Uni’s premises
(iv) Effecting Transaction instructions other than by a Cardholder
n) Any injury to the credit, character and reputation of the Cardholder alleged to have been caused
by the re-possession of the Card and/or,
o) Any request for its return or the refusal of any Merchant Establishment to honour or accept the
Card.
p) The exercise by Uni of its right to demand and procure the surrender of the Card prior to the
expiry date exposed on its face or termination by the Uni of the services and Card.
12.2 The Cardholder’s liability for the loss incurred in case of any unauthorised transaction undertaken
through the account shall be subject to the Uni’s compensation policy, updated from time to time, in
accordance with the Applicable Law and available on the Bank’s website.
12.3 The Uni or Bank is under no obligation to monitor the Merchant Establishment's service/products
used by the Cardholder. The Merchant Establishment alone will be responsible for all obligations under
the contract including (without limitation) warranties or guarantees. Any dispute with or complaint
against any Merchant Establishment must be directly resolved by the Cardholder with the Merchant
Establishment. It is clarified that the Bank or Uni shall not be responsible or liable for any deficiency in
goods and/or services purchased using the Card.
12.4 The Cardholders are instructed to satisfy themselves regarding the quality, quantity, and fitness of
any good and/or service before purchasing the same including but not limited to any defect in quality of
goods or services supplied.
13. Charges:
I. Charges shall include voluntary and involuntary charge, details of which are given hereunder:
a. Voluntary charge:
i. The amount of any purchase of any goods or services made by a transaction instruction.
ii. Any amount which the Cardholder has requested Uni to debit the card account with, by
virtue of a transaction instruction.
b. Involuntary charge:
i. Any fees charged by Uni in respect of the Card, including replacement, renewal, handling
and other fees, if any. These fees are non-refundable.
ii. Service charges on specific types of transactions. The method of computation of such
charges will be as notified by Uni, from time to time.
II. Uni record of the amount of any charge shall, in the absence of manifest error, be final and
binding on the Card Holder, and shall be conclusive in any case where Uni has effected any
payment.
III. All statutory taxes, all other duties (including stamp duty and relevant registration charges, if
any, in connection with the card) and taxes (of any description whatsoever) as may be levied
Page 9 of 13
from time to time by the government or other authority in respect of or in connection with the
card, will be borne by the Card Holder.
For details on charges, the User must refer to the schedule of charges on the Uni Mobile
Application. These charges are subject to changes at the sole discretion of Uni and the same
shall be binding on the Card holder.
14. Lost, stolen or misuse of Cards:
User agrees that the obligation of the safety and security of the Card shall solely rest with the Cardholder
as the case maybe. If the Card or its PIN is lost, stolen or misused, as the case may be, the Cardholder
shall immediately contact the Customer Service Centre on the telephone numbers listed on the
backside of the Card. The Cardholder must file a report with the local police and send a copy of the
same to the Uni. The Uni upon adequate verification of information will suspend the Card temporarily.
The Cardholder is solely liable for any transaction or loss incurred due to the loss of the Card, up to the
time where the Card is suspended by the Uni. The Card shall be blocked immediately after reporting.
Uni and Bank reserves the right to block the Card on suspected risk of compromise in order to protect
the interest of the Card holder and to avoid misuse in any manner on the Card Account. Uni or Bank
shall not be liable for any loss by the misuse of the Card. The charges for usage of such services shall
be borne by the Cardholder. The Cardholder will be liable for all transactional loss / any incidental
charges incurred on the Card until the Card is hot listed /cancelled. Bank or Uni shall not be liable for
the misuse, loss or theft of Cards. The Card holder will not hold Uni and Bank liable in case of any
improper/ fraudulent/unauthorised/ duplicate/ erroneous use of the Card and/or the PIN. Uni and Bank
will also not be liable for any consequences connected with the use/ misuse of the Card by any third
party due to the Card falling in the hands of any third party or the PIN coming to the knowledge of any
third party leading to unauthorized access. Card holder will be responsible and shall indemnify Bank
and Uni against any liability, costs or damages arising out of such misuse / use by third parties based
upon or relating to such access and use, or otherwise. In case of loss of the Card the new Card will be
reissued at the sole discretion of the Uni and as per the charges determined by the Uni.
15. Disclaimer of Warranties:
The Bank and Uni disclaim all warranties, express or implied, regarding correspondence with
description, satisfactory quality, fitness for a particular purpose and non-infringement of any services or
any goods provided or incidental to the services provided under this Agreement Subject to the aforesaid
the Bank and Uni disclaim all warranties, express or implied, other than those specifically agreed by it.
16. Disclosures:
The Cardholder acknowledges that the information on his/her usage of Card is exchanged amongst
banks and financial entities that provide corporate facilities. Acceptance of an Application for Card is
based on no adverse reports of the individual's creditworthiness and compliance of KYC norms. Bank
or Uni may report to other banks or financial entities any delinquencies or suspicious activities and/or
transactions done on the card, and/or withdrawal of the Cardholder’s facility to use the card.
Uni and the Bank may use your information or data (including personal or sensitive personal data or
information) in connection with the services associated with the Card. In this regard, you agree and
consent for Uni to share such data or information with the Bank.
The purpose of such data sharing is for Uni to update its records, provide curated offers and services
with respect to the Card.
The Cardholder can opt out of such data sharing at any point of time by cancelling the Card. The
Cardholder can do so by calling the Customer Care Centre.
Based on the receipt of adverse reports, Uni or Bank may cancel the Card. Uni or Bank shall not be
obliged to disclose to the Cardholder the name of the bank or financial entity, from where it received, or
to which it disclosed information. The Cardholder shall forthwith notify Uni of any change in his/her
address for communication as stated in the application form for the Card. Bank and Uni reserves the
right to change the Cardholder’s address in its records if such change in address comes to the notice
of Bank or Uni. The responsibility shall be solely of the Cardholder to ensure that Bank and Uni have
been informed of the correct address for communication, and Bank and Uni disclaim all liability in case
of an incorrect address resulting in any loss or liability for the Cardholder.
Page 10 of 13
The Cardholder authorizes the Bank or Uni to disclose, exchange, share or part with all or any
information or documents relating to the Cardholder’s details and payment history information pertaining
to and contained in these Terms and Conditions and Conditions, or as expressed in the Application
made for the Card or in the dealings between the Cardholder and the Bank /Uni for any purpose to:
(i) Bank’s Head office or to any other branches, subsidiaries or associated or affiliated companies
of the Bank;
(ii) Professional advisers of the Bank;
(iii) Any potential or actual purchaser/assignee of the Bank or of any of its businesses, rights,
assets, or obligations; or
(iv) to any other person where disclosure is required under Applicable Laws
The Cardholder agrees to adhere to and comply with all such Terms and Conditions and Conditions as
Bank / Uni or its affiliates may prescribe, from time to time, for facilities/services availed of by the
Cardholder.
17. Governing Law and Jurisdiction:
These Terms and Conditions and / or the transaction shall be governed by applicable Indian Law and
regulations and all courts in Mumbai shall have the exclusive jurisdiction as regards any claims or
matters arising out of the use of the Card.
18. Responsibility for Disputes with ME or Shared Network
Bank or Uni shall not in any manner be responsible for any disputes regarding goods and services
received by the Cardholder including the quality, value warranty, delay of delivery, non-delivery, non-
receipt of any goods or services. It must be clearly understood that the Card is only a facility to the
Cardholder to avail facilities and the Bank or Uni hold out no warranty or make no representation about
quality, quantity, value, delivery or otherwise, howsoever regarding goods or services, and any such
disputes should be resolved by the Cardholder with the merchant directly. Any dispute in respect of a
Shared Network will be resolved as per VISA regulations. Bank or Uni do not accept responsibility for
any dealings the Cardholder may have with Shared Networks. Should the Cardholder have any
complaints concerning any Shared Network ATM (if any), the matter should be resolved by the
Cardholder with the Shared Network, and failure to do so will not relieve him from any obligations to
Bank or Uni. However, the Cardholder should notify Uni of the complaint immediately
19. Quality of goods & services:
Bank or Uni shall not, in anyway, be responsible for merchandise, merchandise warranty or any services
purchased, or availed of by the Cardholder from Merchant Establishment, including on account of
deficiency in services delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods
by the Card Holder. It must be distinctly understood that the card is purely a facility to the Cardholder
to purchase goods and/or avail of services, Bank or Uni hold out no warranty or makes no representation
about quality, delivery or otherwise of the merchandise and of the services provided by the Merchant
Establishment. Any dispute or claim regarding the merchandise or services must be solved by the
Cardholder with the Merchant Establishment. The existence of the claim or dispute shall not relieve the
Cardholder of his/her obligation to pay all the charges and the Cardholder agrees to pay promptly such
charges, dues, notwithstanding any dispute or claim, whatsoever. However, the Cardholder should
notify Uni of the complaint immediately
20. Amendment of Terms and Conditions:
Uni or Bank reserve the right to change, at any time, these Terms and Conditions and Conditions,
features and benefits offered on the card including, without limitation to, changes which affect existing
balances or rates. The Cardholder shall be liable for all charges incurred and all other obligations under
these revised Terms and Conditions
Uni may communicate the amended Terms and Conditions by hosting the same on its website or Mobile
Application or in any other manner as decided by the Uni. The Cardholder shall be responsible for
regularly reviewing these Terms and Conditions including amendments thereto as may be posted on
the website/mobile application of Uni and shall be deemed to have accepted the amended Terms and
Conditions by continuing to use the Card.
Page 11 of 13
Uni or Bank may, at any time and subject to applicable law, change or delete or any provision, add or
change to, these Terms and Conditions and Conditions. This includes the right to add or change
(including to increase or decrease) any charges. Revised Terms and Conditions shall be updated on
the Mobile Application / Website of Uni.
21. Banks and Uni Authority
The Bank and Uni have the absolute discretion to withdraw the Card and/or the services thereby
provided or amend or supplement any of the above Terms and Condition at any time without prior notice
to the Cardholder.
All authorizations and power conferred on the Bank or Uni by regulatory or statutory authority and in
accordance with Applicable Law are irrevocable.
The Card is the property of the Uni and must be returned to an authorized person of the Uni on request
or surrender the Card to the Uni in the event of the Cardholder no longer requiring the services or is
directed to do so by the Uni.
The Uni shall have the right to not return the application, the photographs, information, and documents
submitted by the Cardholder. The Uni shall, without notice to or without any consent of the Cardholder,
be absolutely entitled and have full right, power and authority to make disclosure of any information
relating to Cardholder including personal information, details in relation to documents, products/services
offered, defaults, security, obligations of Cardholder, to the Credit Information Bureau of India (CIBIL)
and/or any other governmental/regulatory/statutory or private agency/entity, credit bureau, RBI, the
Bank other branches/subsidiaries/affiliates/rating agencies, service providers, other banks/financial
institutions, any third parties, any assignees/potential assignees of transferees, who may need the
information and may process the information, publish in such manner and through such medium as
may be deemed necessary by the publisher/Bank/RBI, including publishing the name as part of willful
defaulter’s list from time to time.
The Uni shall have the right to make use of the information of the Cardholder for the purpose of KYC
information verification, credit risk analysis, or for other related purposes. In this connection, the
Cardholder waives the privilege of privacy and privacy of contract.
The Uni shall have the right, without notice to or without any consent of the Cardholder to approach,
make enquiries, obtain information, from any person including other banks/finance entities/credit
bureaus, Cardholder’s family members, any other person related to the Cardholder, to obtain any
information for assessing track record, credit risk, or for establishing contact with the Cardholder or for
the purpose of recovery of dues from the Cardholder.
In the event of any disagreement or dispute between Uni and/or Bank and the Cardholder regarding
the materiality of any matter including of any event, occurrence, circumstance, change, fact, information,
document, authorisation, proceeding, act, omission, claims, breach, default or otherwise, the decision
of the Uni as to the materiality of any of the foregoing shall be final and binding on Cardholder. The
Cardholder shall be bound by these Terms and Conditions and policies stipulated by Uni, from time to
time, in this regard.
22. Severability and Waiver:
Each of the provisions of these Terms and Conditions is severable and distinct from the others and if
at any time, one or more of such provisions is or becomes illegal or unenforceable in any respect under
the laws of any jurisdiction, the legality, validity, or enforceability of the remaining provisions shall not
be affected in any way. No act, delay or omission by the Uni shall affect its rights, powers and remedies
under these Terms and Conditions and Conditions or other further exercise of such rights, powers or
remedies. The rights and remedies under these Terms and Conditions are cumulative and not exclusive
of other rights and remedies provided by law.
23. Notices:
The Bank or Uni may provide the Cardholder with notices and communications in relation to the Card
by e-mail, SMS, push notifications, regular postal mail or postings on its Cardholder Portal or by any
other reasonable means, at the registered contact details provided at the time of the Application. All
notices in connection with the Card addressed to the Uni shall be in email as provided below and all
notices shall be deemed to be received by the Uni only upon acknowledgment of receipt of the same in
writing by the Uni.
Customer Support Email id:
Page 12 of 13
24. Unauthorized Transactions, Customer Complaints and Disputes/Grievance Redressal/
escalation:
24.1 Since the transactions using the Card requires authentication by secret PIN known to the
Cardholder only any charge slip, or other payment requisition irrespective of whether it has the
signature of Cardholder therein shall be conclusive proof that the charge recorded on such a
charge slip or other requisition, was properly incurred by the Card Holder. The other payment
requisition referred to in this clause shall include any and all payment pertaining to permissible
expenses incurred by a Cardholder for online transactions or at a Merchant Establishment by
use of the card which is not recorded as a charge. Any disputed transaction on the card shall be
raised by the Cardholder/s with Uni’s Customer care center only within ninety (90) days from the
date of the transaction. Any dispute raised by the Cardholder/s after ninety (90) days from the
date of the transaction shall not be entertained and the Bank or Uni shall not be liable for the
same in any manner whatsoever.
Contact particulars of 24-hour call center: xxxxxxx
In the event you are not satisfied with the resolution to your queries, you may send a mail to our
Customer care email and we will resolve the query within 10 working days. For more details refer to
Uni Mobile Application
Level 1 Please call Uni on our toll free number - +xxxxxxxxx for any queries / complaints
Level 2 In case the Cardholder is not satisfied with the response of Level 1, Cardholder can
Call us at our Cardholder Care Centre No. +91 22 7120 9091 or Email us at ppihelpdesk@rblbank.com.
Level 3 In case the Cardholder is not satisfied with the response of Level 2, Cardhoder can write to
the Bank’s Nodal officer for resolution. Nodal officer will respond in 10 days.
Nodal
Officer
Name
Location /
Zone
Address
Contact
Number
Email ID
Ms
Preethi
Vijaygop
al
South &
Goa
RBL Bank
Limited
(Formerly: The
Ratnakar Bank
Limited) First
Floor, Rashmi
Towers , No.1,
Valluvarkottam
High Road,
Nungambakkam,
Chennai 600
034
044-
40431529
regionalnodalofficersouth@rblbank.
com
Mr.
Zaheerul
Hasan
Delhi,
NCR,
Uttar
Pradesh,
Gujarat,
Rajastha
n, Punjab
RBL Bank
Limited Upper
Ground Floor,
Hansalaya
Building, 15,
Barakhamba
Road, New
Delhi, 110001.
011-
49386421
regionalnodalofficernorth@rblbank.c
om
Ms.
Michelle
Alistair
MP &
Kolkata
RBL Bank
Limited Thapar
House, 25
Brabourne Road,
1st Floor,
Kolkata 700
001.
033-
40330168
regionalnodalofficereast@rblbank.c
om
Page 13 of 13
In case you are still not satisfied with the response of the Bank, the same can be escalated to the
Principal Nodal officer at “principalnodalofficer@rblbank.com
The Principal Nodal Officer will respond within 10 days.
Banking Ombudsman
If the reply from Principal Nodal Officer fails to address the said grievance, Cardholder/Corporate may
write to the Banking Ombudsman. Please follow the link to reach the Banking Ombudsman -
https://www.rbi.org.in/commonman/English/Scripts/AgainstBankABO.aspx
24.2 The liability of the Bank/ Uni / Cardholder for any unauthorized transaction shall be:
1. Zero Liability of a Cardholder - A Cardholder’s entitlement to zero liability shall arise where the
unauthorized transaction occurs in the following manner:
(a) Contributory fraud/ negligence/ deficiency on the part of the Uni or Bank (irrespective of whether or
not the transaction is reported by the Cardholder)
(b)Third party breach where the deficiency lies neither with the bank nor with Uni nor with the Cardholder
but lies elsewhere in the system, and the Cardholder notifies the Uni within three working days of
receiving the communication from the Uni regarding the unauthorized transaction.
24.3 Limited Liability of a Cardholder - A Cardholder shall be liable for the loss occurring due to
unauthorized transactions in the following cases:
a) In cases where the loss is due to negligence by a Cardholder, such as where he has shared the
payment credentials, the Cardholder will bear the entire loss until he reports the unauthorized
transaction to the Bank through Customer Care Centre. Any loss occurring after the reporting of the
unauthorized transaction shall be borne by the Bank.
b) In cases where the responsibility for the unauthorized electronic banking transaction lies neither
with the Bank nor with the Cardholder, but lies elsewhere in the system and when there is a delay
(of four to seven working days after receiving the communication from the Bank) on the part of the
Cardholder in notifying the Bank of such a transaction, the per transaction liability of the Cardholder
shall be limited to the transaction value or Rs 10,000/- whichever is lower.
24.4 In case the Cardholder notifies the Bank through Customer Care Centre after seven working days
of receiving the communication from the Bank regarding the unauthorized transaction, the Cardholder
liability shall be determined as per the Banks board approved policy.
Ms. Sejal
Rajput
Maharas
htra
RBL Bank
Limited India
Bulls Centre,
Tower 2B, 9th
Floor, 841
Senapati Bapat
Marg, Lower
Parel 400 013.
022-
43020781
regionalnodalofficerwest@rblbank.c
om